Refund policy

📦 Shipping Policy

Last updated: January 2025

Thank you for choosing LumiLink Lighting for your LED lighting projects and wholesale sourcing.

This Shipping Policy describes how we handle order processing, lead times, logistics options, and delivery for global customers.

🚚 Order Processing & Lead Time

Order Type Lead Time
Sample Orders 3–7 business days
Small Wholesale Orders 7–15 business days
Customized / OEM / Project Orders 15–35 business days (depending on specifications)

⏳ Lead times may vary depending on product customization, order quantity, and component availability.
📩 For urgent orders, please contact us before purchase: sales@lumilink.lighting

🌍 Shipping Methods

We ship globally from Guangdong, China through multiple logistics partners.

Available shipping methods:

        Express couriers (DHL / FedEx / UPS / Aramex)

        Air freight (airport to airport or door to door)

        Sea freight (LCL / FCL, port to port or door to door)

        DDP (Delivered Duty Paid) to selected countries

        Special line logistics (USA / EU / Middle East)

📌 We will recommend the most cost-effective solution based on your destination, project size, and delivery deadline.

🛃 Customs & Import Duties

        Buyers are responsible for local customs duties and import taxes unless DDP service          is quoted.

        DDP options are available for selected regions; please contact us to confirm availability.

💡 Shipping Fees

Shipping cost is calculated based on:

         Order weight & volume

         Destination country

         Delivery method requested

We will provide a final shipping quote before confirming your order.

📌 For project inquiries, feel free to request a freight estimate:
👉 WhatsApp: +86 131 4340 2250

🔍 Order Tracking

Once shipped, you will receive:

         Tracking number

         Logistic channel & carrier name

         Estimated delivery timeline

Tracking updates may take 2–5 business days depending on the carrier.

❗️Delayed / Lost Shipments

If your package is delayed or lost:

         Contact us at sales@lumilink.lighting

         Provide order number and tracking code

         We will coordinate with the carrier and update you promptly

 We are not responsible for delays caused by:

        Customs clearance

        Force majeure / uncontrollable events

        Incorrect delivery information provided by the customer

💰 Refunds

Refunds are issued under these conditions:

✔ Confirmed product defects  
✔ Shipping damage (with proof)  
✔ Incorrect product sent  

After verification, we will:

- Offer replacement  
- Or issue a partial / full refund depending on the situation  

Customers may request a return or refund within 7 days of receiving the goods. Items must be unused and in their original condition.

📌 Refunds will be processed via the original payment method.

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🚫 Non-Returnable Items

The following items are NOT eligible for return:

- Customized / OEM products  
- Used or installed products  
- Orders exceeding agreed production specifications  
- Non-quality related issues  

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📦 Packaging

All products are packed with export-grade packaging.

For engineering projects, we can provide:

         Reinforced packaging

         Pallet packing (optional)

         Labeling or shipment marking (on request)

📞 Contact

For delivery or logistics questions:

📧 sales@lumilink.lighting
📱 WhatsApp: +86 131 4340 2250

⭐ Ready to Place an Order?

If you're planning a project or wholesale order, we can help calculate freight in advance.

👉 Click here to request a quote:
https://wa.me/8613143402250