📦 Shipping Policy — LumiLink Lighting

Processing Time
All orders are processed within 3–7 business days depending on stock availability and customization requirements.
For OEM/ODM or project-based orders, lead time will be confirmed with the client before invoicing.

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🚚 Shipping Methods

We provide flexible logistics based on order type and destination:

• Express: DHL / UPS / FedEx (small volume, samples)
• Air Freight: door-to-airport / door-to-door options
• Sea Freight: FOB / CIF / DDP available upon request
• Railway / Truck (EU & Russia applicable)

Final method will be recommended based on your project size, budget, and delivery deadline.

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🌍 Estimated Delivery Time

Delivery time depends on selected shipping method and customs clearance.

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💰 Shipping Fees

Shipping cost is calculated based on:

• Order volume (CBM / weight)
• Destination country
• Chosen shipping method
• Trade term (EXW / FOB / CIF / DDP)

👉 A detailed quotation will be provided before order confirmation.

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📑 Customs & Taxes

Import duties and taxes are responsibility of the buyer unless otherwise agreed.
DDP (Delivered Duty Paid) service is available for certain countries — please confirm with our sales team.

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🔍 Tracking

Tracking number or freight bill will be provided once the shipment is dispatched.
Tracking updates may require 2–5 business days after departure depending on carrier.

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📦 Large / Project Orders

For bulk or project shipments, please provide:

• Destination port / delivery address
• Preferred Incoterm (FOB / CIF / DDP)
• Required delivery deadline

Our logistics team will recommend the most cost-efficient solution.

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❗Lost / Delayed Shipments

If your shipment has not arrived 30 days after estimated delivery, please contact us:
📧 sales@lumilink.lighting
We will support carrier follow-up and claim process when applicable.